Our Commitment to Excellence
At Stork Systems, we are committed to delivering fire safety solutions of the highest quality, reliability, and performance. Our quality policy guides everything we do.
Quality Policy Statement
Stork Systems & Projects Pvt. Ltd. is committed to providing fire safety and security solutions that meet or exceed our customers' expectations and comply with all applicable regulatory requirements. We strive for excellence through continuous improvement of our processes, products, and services, while maintaining the highest standards of integrity, safety, and environmental responsibility.
Our Quality Principles
Customer Focus
We prioritize understanding and meeting our customers' needs, striving to exceed their expectations through tailored fire safety solutions and exceptional service.
Compliance & Standards
We adhere to all relevant national and international fire safety standards, regulations, and codes to ensure the highest level of protection for our clients.
Continuous Improvement
We constantly evaluate and enhance our processes, technologies, and services to maintain leadership in the fire safety industry and deliver optimal value.
People Development
We invest in our team through ongoing training, certification, and professional development to ensure they have the expertise to deliver excellence.
Performance Measurement
We set clear quality objectives and regularly monitor our performance through rigorous testing, inspections, and customer feedback analysis.
Quality Objectives
- Achieve and maintain customer satisfaction ratings above 95%
- Ensure 100% compliance with relevant fire safety standards and regulations
- Deliver all projects on schedule and within budget
- Maintain a zero-defect target for all installed systems
- Respond to service calls within 2 hours for critical systems
- Complete all maintenance services according to manufacturer specifications
- Continuously improve our processes through regular reviews and updates
- Provide regular training to ensure all team members maintain up-to-date knowledge
Quality Management System
Our comprehensive Quality Management System (QMS) is designed to ensure consistent quality across all our operations. It includes detailed procedures for design, procurement, installation, testing, commissioning, and maintenance of fire safety systems.
The QMS is regularly reviewed and updated to incorporate the latest industry standards, technological advancements, and best practices. All our team members are trained in quality procedures relevant to their roles and are empowered to contribute to our continuous improvement efforts.
We maintain ISO 9001:2015 certification, demonstrating our commitment to international quality management standards. Our quality control processes include rigorous testing, inspections at multiple stages of project execution, and comprehensive documentation to ensure traceability.
Management Commitment
The management of Stork Systems & Projects Pvt. Ltd. is fully committed to our quality policy and provides the resources, training, and support necessary to maintain and improve our quality management system.
We regularly review the effectiveness of our quality initiatives through management reviews, internal audits, and analysis of customer feedback. Our leadership team promotes a culture of quality awareness throughout the organization and ensures that quality objectives are communicated and understood at all levels.
This quality policy is reviewed periodically to ensure its continued relevance and effectiveness in meeting our business objectives and customer requirements. It is communicated to all employees and is available to interested parties upon request.